Business support
Built for operating teams
ARCHOS supports construction owners, project managers, supervisors and finance teams using the platform across live sites and central offices.
Business details
Use the following contact channels for business, support and compliance communications.
Business name
ARCHOS
Construction operations and project intelligence software.
Support email
support@archos.in
General support, onboarding coordination and product questions.
Email supportBilling email
billing@archos.in
Invoices, payment receipts, cancellations and refund reviews.
Email billingPrivacy email
privacy@archos.in
Privacy requests, data protection queries and compliance documentation.
Email privacyPhone
+91-XXXXXXXXXX
Replace with your active business support number before production launch.
Business address
[Insert Registered Business Address]
Replace with your registered office or principal business address for formal notices and compliance disclosures.
Support timings
Standard customer support is available Monday to Friday, 9:30 AM to 6:30 PM India Standard Time, excluding public holidays unless otherwise communicated.
Implementation, onboarding and billing coordination are handled during the same support window unless a separate enterprise support arrangement is in place.
Support window
Mon-Fri | 9:30 AM - 6:30 PM IST
Operational support and standard response handling for customers and prospective buyers.
Response timelines
General product questions
Typically acknowledged within one business day, with follow-up timing depending on complexity.
Billing and payment issues
Prioritized during business hours, especially for failed payments, duplicate charges or access-impacting subscription issues.
Privacy requests
Acknowledged promptly, with processing timelines depending on identity verification and the nature of the request.
Sales and onboarding
We aim to respond within one business day to demos, rollout planning and procurement-related questions.
Support FAQ
How quickly does ARCHOS respond to a support email?
We aim to acknowledge standard support emails within one business day. Time-sensitive billing or access issues are prioritized during business hours.
Where should refund or cancellation requests be sent?
Please send them to billing@archos.in with the invoice number, organization name and payment reference so our billing team can verify the request.
Where should privacy or data access requests be sent?
Please contact privacy@archos.in and include your organization, request type and enough context for us to validate and process the request.
Can I request onboarding support before paying?
Yes. Prospective customers can reach support@archos.in to discuss rollout expectations, implementation scope and plan suitability before subscription activation.