Razorpay compliance
Transparent cancellation rules
Customers can cancel future renewals at any time from the end of the then-current paid period, subject to any signed enterprise agreement.
Renewals
Advance-billed subscriptions
Monthly and annual plans are billed at the start of each cycle. Cancellation stops the next renewal rather than reversing already-consumed service by default.
Refunds
Reviewed against objective criteria
We assess refund requests based on duplicate payment, billing error, unauthorized charges or verified service provisioning failures.
Processor timing
Bank settlement may vary
Once approved, refunds are sent through the original payment channel. Final credit timing depends on banks, card networks or UPI providers.
Billing cycles
ARCHOS subscriptions are billed in advance on the cycle selected during purchase, such as monthly or annual billing. Access to paid features begins when payment is successfully captured and continues for the duration of the purchased term.
Unless cancelled before renewal, eligible subscriptions may renew automatically using the payment method on file or the mandate approved through our payment processor.
Subscription cancellations
- Customers may request cancellation of future renewals at any time before the next billing date.
- Cancellation prevents the next recurring charge but does not usually generate a refund for the current active billing period.
- After cancellation, paid features generally remain available until the end of the already-paid term unless the subscription is terminated earlier for fraud, misuse or legal reasons.
- Enterprise agreements or custom contracts may include separate notice periods, minimum commitments or commercial cancellation terms.
Refund eligibility
ARCHOS reviews refund requests in good faith and may approve them in limited situations.
- The customer was charged more than once for the same invoice or order.
- An unauthorized payment was successfully captured and the claim is verified after review.
- ARCHOS was unable to activate the subscribed service within a reasonable time due to an issue caused by our systems and the issue could not be resolved.
- A refund is otherwise required by applicable law.
| Scenario | Eligibility | How ARCHOS treats it |
|---|---|---|
| Duplicate payment | Eligible after verification | Processed after billing validation and original transaction confirmation. |
| Unauthorized charge | Eligible after review | May require identity checks, account investigation and confirmation from the payment processor. |
| Technical activation failure caused by ARCHOS | Eligible when unresolved | Applies when paid access cannot be provisioned within a reasonable period and the issue is attributable to ARCHOS. |
| Change of mind after active usage | Generally not eligible | A live subscription with active workspace use is normally non-refundable once the billing period has started. |
| Mid-cycle cancellation | Not eligible for prorated refund | Service usually remains available until the end of the paid billing term. |
Non-refundable situations
- Partial use of a billing period after successful activation and normal platform access.
- Unused seats, lower-than-expected usage, change in business priorities or cancellation due to internal customer decisions.
- Plan downgrades or feature removals requested after a billing cycle has started, unless otherwise agreed.
- Third-party charges, foreign exchange differences, bank fees or card issuer costs outside ARCHOS’s control.
- Delays caused by the customer not completing onboarding steps, account verification or required implementation inputs.
Refund timelines
- Submit the request to billing@archos.in with the organization name, invoice or order reference, payment date, amount and reason for the request.
- ARCHOS reviews the request, validates the billing history and may ask for additional details if the transaction needs verification.
- If approved, the refund is initiated to the original payment source within 5 to 10 business days of approval.
- The final settlement timeline depends on the payment processor, issuing bank, card network or UPI channel and may vary by payment method.
Practical note
Charge reversals may appear sooner or later than our initiation window depending on bank processing, weekends, public holidays and processor cut-off times.
Payment disputes and chargebacks
If you believe a charge is incorrect, please contact ARCHOS before initiating a chargeback so we can investigate the issue quickly and avoid unnecessary service disruption.
Where a chargeback or payment dispute is raised, ARCHOS may provide transaction records, invoice information, cancellation history, account activity and communications relevant to the disputed charge.
- Repeated abusive chargebacks may lead to payment restrictions or suspension of paid services.
- If a dispute is resolved in the customer’s favor, ARCHOS will cooperate with the payment processor to complete the outcome correctly.